Privacy Policy

1. About this policy

Virtual Consultants (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit virtual-consultants.com, contact us or apply for a role with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who we are

Virtual Consultants is a technology and data consultancy based in Sydney, New South Wales, Australia (ABN 49 218 183 038). You can contact us at info@virtual-consultants.com or on +61 481 317 704.

3. The personal information we collect

The information we collect depends on how you deal with us:

• Enquiries. When you use our contact form we collect your name, work email, phone number, company, job title, country, company size, the services you are interested in, budget and timeline (if you choose to share them), your preferred way to be contacted, how you heard about us and your message.
• Job applications. When you apply through our careers page we collect your name, contact details, the role or area you are interested in, your experience, your resume or CV and anything else you choose to include.
• Communications. Emails, calls and messages you send us, and records of our dealings with you.
• Website usage data. Technical information such as your IP address, device and browser type, pages viewed, referring site and approximate location, collected through cookies and analytics tools (see section 6).
• Marketing preferences. Whether you have asked to receive, or stop receiving, our updates.

We do not ask you to provide sensitive information (such as health or financial account details) through our website. Please do not include it in forms or messages.

4. How we collect it

We collect personal information directly from you (through our forms, email, phone and meetings), automatically through our website using cookies and similar technologies, and occasionally from publicly available sources or referrals, where this is reasonable and relevant to our dealings with you.

5. Why we collect and use it

• To respond to your enquiry, provide a quote and deliver our services.
• To assess and manage job applications.
• To operate, secure and improve our website and understand how it is used.
• To send you information about our services or insights, where you have asked for it or it is otherwise permitted. You can opt out at any time.
• To meet our legal and regulatory obligations and to protect our rights.

6. Cookies and analytics

Our website uses cookies and similar technologies. We use Google Analytics (including through the Google Site Kit plugin) and Jetpack Stats to measure website traffic and performance. Our website may also load embedded content, such as a Google Map on our contact page, and an email-marketing widget, which can set their own cookies or collect usage data. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Blocking some cookies may affect how parts of our website work.

7. Who we share it with

We do not sell your personal information. We may disclose it to:

• service providers who help us run our business, such as website hosting and security providers, email and form-handling services, analytics providers and email-marketing tools;
• our professional advisers, such as accountants and lawyers;
• government or law-enforcement bodies where the law requires or permits it; and
• another business, if our business or part of it is sold or restructured, in which case the information would continue to be protected under this policy.

We require our service providers to handle personal information only for the purposes we engage them for and to protect it appropriately.

8. Disclosure outside Australia

Some of our service providers, including hosting, analytics and email providers, may store or process information in countries outside Australia. Where this happens, we take reasonable steps to ensure the provider handles your information in a way that is consistent with the APPs.

9. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls, secure hosting and encrypted connections (HTTPS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep personal information only for as long as we need it for the purposes described in this policy or as the law requires, and then take reasonable steps to delete or de-identify it. If we experience a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

10. Accessing and correcting your information

You can ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. You can also ask us to stop sending you marketing messages at any time by using the unsubscribe link in a message or by contacting us. Email info@virtual-consultants.com and we will respond within a reasonable time, usually within 30 days. We may need to verify your identity first. If we cannot give access or make a correction, we will explain why in writing. If you are located in the United Kingdom or European Economic Area you may have additional rights under local law, and you are welcome to contact us about them.

11. Complaints

If you have a privacy concern, please contact us at info@virtual-consultants.com. We will investigate and reply in writing. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Children

Our website and services are directed at businesses and organisations, not at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, please contact us and we will delete it.

13. Links to other websites

Our website may link to third-party websites. We are not responsible for their content or privacy practices, so please read their policies before sharing personal information.

14. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, and the “last updated” date below shows when it last changed.

15. Contact us

Virtual Consultants
Sydney, New South Wales, Australia
Email: info@virtual-consultants.com
Phone: +61 481 317 704